1. What if I want to donate BOTH bears to UNM Children's Hospitals? What should I do?

It's easy and the children will really appreciate your generosity. Question #3 on the checkout form, says "How many bears do you want to donate?" Just click "Donate Both Bears" and the shipping charges will be credited before you checkout. 

2. What if I want to donate one or both of the stuffed animals to children in a Children's Miracle Hospital in another state?

That can certainly be done. I suggest you first visit the page entitled "Hospitals". There you will see a box that has a link to the Children's Miracle Network site, where you can type in your state or your zip code and it will show a list of the hospitals in that area. Then you just need to choose which one of those hospitals you want your donation to go to. During checkout question $#4 will let you choose whether to donate one or two bears and will ask you to type in the hospital's name, city and state. If you haven't looked up the hospital's name before, you can do it then. The website will add $5 to your order to ship one donated bear to the hospital you chose and it will add another $3 ($8 total) if you donate BOTH of the bears or stuffed animals.

3. How does the checkout process work?

Secure Payment Information:  All orders are processed through SSL (Secured Socket Layer). 

Simplified Payment Procedures: Our shopping cart automatically itemizes your sales, figures your shipping, and processes your order electronically through your choice of PayPal, Visa, MasterCard.  It is SAFE, SECURE, and EASY. One of our payment options is PayPal, one of the most reliable and trusted merchant systems available on the Internet. If you have a PayPal account, all you have to do to complete the check out process is just log in. If you don't have an account with PayPal, you may set up an account by clicking here: PayPal 

Shipping: Because the teddy bears are so light weight, we use USPS Priority Mail instead of UPS.

4. What should I do if I experience a problem with the shopping cart at checkout?

If it's during office hours - M-F 8AM - 5PM Mtn time, please call Donna at 505-307-2906. If it's off-hours, please send me an email through the Contact us page on the website. I'd like to resolve the issue for you as quickly as possible.

5. I want to ship my items to an alternate address.  How do I do that?

No problem. Just complete both the "ship to" and "bill to" information on the order form.

6. I would like to submit some comments and suggestions to you. How do I do this?

We love comments and suggestions!! Please e-mail us. Thank you for taking the time to help us help our customers. You are very important to us.

7.  Can I cancel my order at any time?

Yes, just contact us by email or call Donna at 505-307-2906. As long as the product has not yet been shipped, a full refund will be credited to you, with no questions asked.

8. I'm concerned with the privacy of my information. Do you share my info with anyone?

No, we will not share your information with anyone, ever. Please see our privacy policy for more info.