1. What if I want to donate BOTH bears to UNM Children's Hospitals? What should I do?

It's easy and the children will really appreciate your generosity. Question #4 on the checkout page, says "Wish to Donate Both Bears to UNM Children's Hospital in Albuquerque?" Just click the YES button and the shipping charges will be credited before you checkout. Ready to shop now?  

2. How does the checkout process work?

Secure Payment Information:  All orders are processed through SSL (Secured Socket Layer). 

Simplified Payment Procedures: Our shopping cart automatically itemizes your sales, figures your shipping, and processes your order electronically through your choice of PayPal, Visa, MasterCard.  It is SAFE, SECURE, and EASY. One of our payment options is PayPal, one of the most reliable and trusted merchant systems available on the Internet. If you have a PayPal account, all you have to do to complete the check out process is just log in. If you don't have an account with PayPal, you may set up an account by clicking here: PayPal 

Shipping: Because the teddy bears are so light weight, we use USPS Priority Mail instead of UPS. 

3. What should I do if I experience a problem with the shopping cart at checkout?

Contact us promptly so we can resolve the issue as quickly as possible. Our office hours are M-F 8AM - 5PM Mountain time. We will be happy to help you.

4. I want to ship my items to an alternate address.  How do I do that?

No problem. Just complete both the "ship to" and "bill to" information on the order form.

5. I would like to submit some comments and suggestions to you. How do I do this?

We love comments and suggestions!! Please e-mail us. Thank you for taking the time to help us help our customers. You are very important to us.

6.  Can I cancel my order at any time?

Yes, just contact us by email. As long as the product has not yet been shipped, a full refund will be credited to you, with no questions asked.